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WE OFFER THE FASTEST SHIPPING & HASSLE FREE RETURNS!

HOW DOES THE FREE SHIPPING WORK?
FREE Standard Shipping for all orders! FREE Promotional items do not qualify for free shipping.

WHEN WILL YOU SHIP MY ITEMS?
With the significant volume of orders received daily, we strive to have all orders processed within 2-5 business days of purchase date. This time frame includes the necessary time needed to verify orders prior to being shipped to ensure accurate processing. Depending on what type of shipping you selected your time to receive the order will vary. Actual Shipping times also will depend on where you are located.

1. If you pick standard shipping - typically orders will ship within 5-12 (business days) Once Shipped takes 5-10 days to deliver.
2. If you pick priority shipping they will ship within 2-5 (business days) and delivery takes 3-7 days.
3. If you pick expedited shipping those will ship within 24-48 hours (business days) and shipping takes 3-5 days to deliver.

• Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.

If you have any issues receiving the order feel free to email us at support@charmscraft.com

WHERE ARE MY ITEMS COMING FROM?
Although our main offices are located in Raipur, some of our specialty items are located in other states such as Delhi, Chennai and Mumbai.

WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.

WHY DON'T I SEE MY TRACKING INFO?
It's not uncommon for NO tracking information to show until your package has been scanned in by the Indian carriers. It might remain "blank" for up to a week after you receive your tracking link.

HOW ARE EXPEDITED SHIPPING HANDLED?
These items are shipped in 1-3 days excluding weekends. They are sent tracked and expedited quickly to arrive in the time frame stated on the order checkout.

RETURNS INFORMATION?
We offer a 100% Satisfaction guarantee or your money back. Please contact us for return requests.

If you don’t find an answer to your question(s) below, feel free to call us or send us an email.

1) What is Personalization?
Charmscraft is one of the distinct online portals offering you a fabulous range of gift items for all social and corporate events. Personalization equips you to add a touch of your style to our gift items that you want to purchase.

For example, if you are purchasing a Lover’s Mug then with the available option of Customization add text and photograph of your choice before adding the product to the cart. Then proceed to checkout. Personalization helps you to add your personal touch to our gift items.

2) How to order?
If you are willing to make an online order then create an account, sign in and personalize the product if you choose to. Add the product to the cart and then proceed to check out.If you wish to place a bulk order then either write a mail to us at support@charmscraft.com or give a call to us at +91-8817044889.

You can also fill the enquiry form on the website and our team will contact you.

3) What are the delivery charges?
Within India, we are charging Rs. 50/- for delivery of each online gift order for individuals (retail order).

In case, if the bulk order delivery has to take place outside Raipur or outside India then delivery charges would be applicable as per the actual charges determined by the courier companies etc.

4) How to get a faster delivery?
If you want to get a faster delivery in case of emergency then get connected to our sales team. We would make a faster delivery happen for you for which extra charges would be applicable. The charges would be as per express delivery charges.

5) Which are the Banks that are listed with you to do payment through NET Banking?
The banks listed with us are as follows: Allahabad Bank ICIC Bank Axis Bank NET Banking Bank of India Bank of Maharashtra Corporation Bank Development Credit Bank Federal bank Indian Overseas Bank IndusInd Bank Industrial Development Bank of India Jammu and Kashmir Bank Karnataka Bank South Indian Bank Union Bank of India

6) What is the durability of the material and the product?
Our treasured clientele testimonials speak volumes about our products’ long lasting durability and excellent material quality. With fantabulous durability and quality our products offer utmost customer satisfaction.

7) Can I provide my material for printing?
No, the raw material used would be ours only.

8) How much text can I get filled on a product?
The extent of text that can be printed on the products depends on the product type with the font style and size that you choose. It is important to keep in mind that the text should be in the available printable area on the website so that it enables a good view of the product after the printing is complete.

9) How to get my product personalized?
To get a product personalized firstly select the product of your choice. Click on the option of ‘customize it’. Then select from our available patterns of designs if you wish to. Once your customization is complete add the product to your cart and then proceed to checkout.

10) How long does it take to deliver my order?
Standard Delivery time is 7-10 working days, this includes the production time and courier shipment time. It can vary depending on your location.

Outside India: Please Contact us to know your shipment time.

Tracking details will be emailed, and the delivery status can be checked on courier company’s website.

11) Can you provide some creative idea for my product?
Certainly, our creative team can assist you in the following way: - Our team can suggest you with the File Type of your artwork. - The team can also suggest the design as per your event or the purpose verbally. - You can also be guided with the type of printing to opt for. - But to bring to your notice that if you opt to see a sample of the design on your product or otherwise then you would be charged accordingly. As samples are chargeable.

12) What if I am unhappy with my order?
We are sorry to hear that you are not happy. Your smile is our promise! No frowns. If any, we'll tilt the curve.

Just let us know how we failed to meet your expectations and we will fix it at the earliest. You can write to us at support@charmscraft.com or call us at +91 8817044889 (11:00 AM-07:00 PM, Monday - Saturday).